From time to time we all have plumbing emergencies, and we need to call an emergency plumber. It could be a leaking boiler or the water meter could be going around like mad, but we can’t figure out why. And we all know how much water can cost when you live in a desert like Phoenix.
One thing is for certain, we are very dependent on water for many things, and it is important to have the phone number to a reliable plumber. It is always best to be prepared. You may not need an emergency plumber today, however it is a good idea to know a little bit more about your emergency plumber.
Yes, you may have his phone and his website address, but who is this person you might be asking to call around to your house in the night? There are a few important questions which you should ask before you decide to make this person your dedicated emergency plumber.
Questions to Ask your Emergency Plumber
It is always a good idea to know a little bit more about the people who will help you in an emergency. Both plumbers and electricians provide emergency services and call outs, but you will feel more comfortable about calling them when you know a bit more about them.
Are you qualified and what experience do you?
It is important not to assume that a person who calls himself a plumber is qualified to do the job. There are a lot of people who think they know a lot about plumbing when in fact they don’t. They have never taken a trade exam and are not insured to do the job.
If you need to claim on your home owner’s insurance policy, you may find your insurance company will only pay out if you have used a licensed plumber. It is really important to make sure your emergency plumber is qualified to avoid future problems.
Before you put his card on your refrigerator door, you should always ask if he is qualified and find out about more about his experience. Don’t be afraid to ask for references, all professional plumbers will be happy to provide you with references.
Are you insured?
All professional plumbers in Phoenix should carry insurance. This is really important if they cause accidental damage inside your home. After all, you don’t want to end up footing the bill for his mistakes.
Are you a member of the Better Business Bureau?
Most members of the Better Business Bureau are vetted, and the organization checks that they have all the relevant certificates and licenses to do the job.
Can you fix the problem quickly, and do you provide cover when you take a vacation?
It is important to make sure the plumber of your choice is equipped and can handle emergencies. Not all plumbers provide an emergency call out services, so it is really important to ask.
Also, ask what happens when he takes a vacation. Does he have an emergency contact number, or does he work together with another plumber to ensure that emergencies can always be dealt with quickly.
Who Will I be speaking to you if I call in the middle of the night?
Make sure that you will be speaking to the plumber of your choice when you call with an emergency. Some plumbers and electricians have answering services, and it may take some time for them to call you back.
Your should also feel comfortable that the advice your emergency plumber is giving you over the phone is correct. This is one of the reasons it is important to know a bit more about your plumber.
What is your emergency rate?
Don’t forget to find out your plumber’s emergency rate. Rates can vary a great deal, and it is important to both find a qualified plumber who offers a fair rate for his services (see this as an example www.burkemountainplumbing.com).
Sometimes we are our very reluctant to ask outside home contractors questions but it is important to do so. It establishes a good working relationship. You will know a little bit more about your plumber, and he will also know you a little bit better.